June 17, 2013
Buick ,Enclave first oil change and...
"Buick ,Enclave first oil change and inspection. Was very pleased wih the way everything was accomplished."
My check engine light was on and needed to...
"My check engine light was on and needed to be checked out:) the service was friendly and respectful."
June 16, 2013
You feel like family
"You feel like family"
June 15, 2013
I had a great experience from the service...
"I had a great experience from the service staff to the cashiers; even the nice gentleman who got my car for me! I always recommend Bob King. The only complaint is that I would love to get more coupons for the service I need. I am a single parent and am always on a budget. I want quality care for me and my car...this is why I go to Bob King. Thank you! :) Carolyn Landenberg"
Fixed my purge valve quickly!
"Fixed my purge valve quickly!"
June 14, 2013
Getting car safe and ready for road trip...
"Getting car safe and ready for road trip and normal service"
Wrightsville Beach, NC
June 13, 2013
I love the fact that Bob King Buick GMC...
"I love the fact that Bob King Buick GMC phones and reminds me when it is time for my 2006 Buick State Vehicle Inspection. When I received this call I made an appointment with the service department. From the time I drove up and received a friendly welcome from employee Joe Nemec until I drove away with my newly inspected vehicle, my experience was very pleasant. And, thanks for the fresh coffee and cookies in the service waiting room."
June 11, 2013
The service department is immaculately...
"The service department is immaculately clean. I had an appointment and there were no delays and a ride home was promptly arranged. Very satisfied. Thanks."
June 8, 2013
John, Chris, and Lee provided excellent,...
"John, Chris, and Lee provided excellent, quick, and thorough service in resolving my steering problem. Well done"
I brought my enclave in to repair the rear...
"I brought my enclave in to repair the rear wiper. I had my grandson with me, and several of the staff were very friendly, helping me get him, the diaper bag, and stroller in and out of the car. In the waiting room, several staff members came to speak to me and the baby. Very friendly atmosphere. The service professional remembered me from a previous visit, and was very courteous."
The service dept. at Bob Kings is...
"The service dept. at Bob Kings is excellent. I started doing business with Bob King years ago because of his professional staff and and great service dept."
June 7, 2013
Purchased a 2010 Buick Lacross. Everyone...
"Purchased a 2010 Buick Lacross. Everyone was very courteous and eager to help in my trade in and to get me a very competive interest rate for the loan. I am pleased with the sales and financial personnel's dedication to insure that I had a pleasent experience. The Buick is a very clean vehicle and my wife and I are very happy to have made the purchase.""
June 6, 2013
I brought in 2006 Buick Lacrosse for a...
"I brought in 2006 Buick Lacrosse for a standard oil and filter change. I also had the tires rotated and had the headlights checked for their aim. The low beams seemed to me and my wife to be angled too low. The service department informed me of upcoming 50,000 mile services. The car also had all the liquids checked and added to as necessary. The service department's agent who handled my car ordered splash guards for the front wheels and will inform me when they come in. Finally, the car was cleaned before being returned to me. All-in-all, it was a good day at the service center."
I brought in my 2012 Buick Lacrosse to get...
"I brought in my 2012 Buick Lacrosse to get the tires rotated and oil change. It was completely in a timely manner. the service department is always helpful and eager to please.."
June 5, 2013
I leased a 2013 GMC Terrain. I originally...
"I leased a 2013 GMC Terrain. I originally contacted Bob King by asking for a Bid on line. In a short time I received a phone call from Pete Dickerson and an e-mail from someone indicating Pete would be handling my inquiry. I told Pete what I wanted and made an appointment to meet with him on 6/1. I arrived with my wife at 3:00 pm and drove away with the car and lease I wanted at 7:00pm. Everyone I met was very accommodating to both my wife and I. My friend and Mike Weeks (Bob King employee)asked me to talk to your firm before I bought. I look forward to working with your service department during the next 3 years. Thanks for a great experience!"
I have a 2012 GMC Acadia. I took it in...
"I have a 2012 GMC Acadia. I took it in for oil change and recall issue. The staff is wonderful. Very pleasant and helpful!"
2007 BUICK LUCERNE CX TWO YEAR...
"2007 buick lucerne cx two year warranty extremely helpful staff right year at the right price for my situation"
June 4, 2013
I brought in my 2007 GMC Sierra because...
"I brought in my 2007 GMC Sierra because the driverside headlight was out and it was a dark rainy day. I needed the light. I got there while the technicians were at lunch so I would have to wait. Well one of the guys came back early and got the new lamp in so fast I had only enough time to read one chapter in my book! Not only that, the service rep only charged me for a fraction of the service hour required for normal installation. I know what a bear it is on the drivers side to change that bulb and he did it in no time at all. I always take my truck to Bob King because of the great sevice and great people there. All repairs are explained ahead and prices discussed. I have never had a sevice problem with them. Because of this when I need to trade, I will only deal with Bob King! Thanks for being there! Doug Anderson! One satisfied customer"
I had scheduled to take my 2008 Buick...
"I had scheduled to take my 2008 Buick Enclave in for a routine oil change. From the time I drove up until my car was delivered back to me, I received excellent and speedy service. They have a very nice waiting room available and someone comes in frequently to update customers on the status of their vehicle. I always find all the staff very friendly and helpful. It is SO refreshing to deal with a company that aims to please their customer like Bob King Buick does."
Brought in 2007 GMC Denali. Service Dept...
"Brought in 2007 GMC Denali. Service Dept went beyond expectations"
June 2, 2013
We bought the GMC Sierra from Matt. He was...
"We bought the GMC Sierra from Matt. He was wonderful from the start. We came early, around 9:15, and he immediately came out to greet us. ( One of my pet peeves are when I go to a dealership and no one comes out to answer questions). He was informative, easy to talk to, and made my husband and I comfortable thru out the whole process. And please note; my husband has never purchased a vehicle so swiftly in our 33 years together! He even helped us clean out our trade in. This is our forth vehicle thru your dealership, and your salespeople and staff is the reason why."
Rocky Point, NC
June 1, 2013
My 2012 GMC Sierra had a transmission...
"My 2012 GMC Sierra had a transmission issue I dropped my truck off at the dealership service area. I met the service manager and the person who is going to be handling my service issue. John was amazing very informative very helpful. they got me in and out within about 15 minutes with a loaner car. John then called me later that day to explain that the issue may take about two days. John then called me the next day to let me know that the transmission had been fixed and my truck was ready. I showed up at the dealership they had washed my truck. John explained to me what the issue was and assured me that the issue has been corrected and would not be an issue in the future. Having an issue with the vehicle is never easy. But I know for a fact that it could not have been handled in a more professional manner than it was handled at Bob King. I will continue to refer friends and family to Bob King because of the great experience that I have had there. I would absolutely Rate this experience a 10 out of 10. Thank you so much Jimi"
In and out with no surprises. The fix was...
In and out with no surprises. The fix was quick and the price was fair."
May 30, 2013
Purchased a 2013 Buick LaCrosse and love...
"Purchased a 2013 Buick LaCrosse and love it (thanks Joe)! The entire sales team was very helpful and extremely pleasant. I would highly recommend Bob King for car sales. I used the service department on my old Pontiac and they are awesome! They never tell you you need someting fixed when you don't."
Very good service
"Very good service"
May 27, 2013
I BOUGHT IN MY 2011 GMC TERRAIN FOR AN...
"I bought in my 2011 gmc terrain for an early morning oil change. Service was quick and efficient. Which was very important to me since i was coming off of night shift."
May 25, 2013
Brought car in for recall to fix the seals...
"Brought car in for recall to fix the seals on the water pump. Was told repair would take 30 minutes. Repair was done in 25 minutes."
Usual first class service. My Service...
"Usual first class service. My Service Coordinator changed, the service remained the same. Well Done ! Good professional service keeps me coming back, even with a 2007 Buick."
I brought my 2011 Enclave in for a recall...
"I brought my 2011 Enclave in for a recall notice with the water pump. The service was very quick and seemless."
Lake Ariel, PA
May 24, 2013
No real story--I just appreciate the...
"No real story--I just appreciate the attention and service I always get from Bob King--That is really why I buy my cars there."
May 23, 2013
Anticipated service (inspection) which was...
"Anticipated service (inspection) which was greatly appreciated! Very friendly and helpful. Tx!!"
Always very satisfied with all aspects of...
"Always very satisfied with all aspects of Bob King Buick care."
2011 Buick Enclave brought in for...
"2011 Buick Enclave brought in for scheduled maintenance, safety inspection, and recall repair. Service was complete quick, efficiently, completely and within the time promised"
First time customer to Bob King GMC...
"First time customer to Bob King GMC Service area for my 2011 GMC Acadia SLE and was extremely happy with the service provided by Jeff Congleton, Assistant Service Manager. He provided answers to my questions as a new owner of this SUV. He did a 101 which was GREAT when trying to learn a new vehicle. He also provided some good tips on how to maintain the A/C System. Outstanding experience and will be back again as needed."
Prompt service with notification of...
"Prompt service with notification of results by phone & email when completed"
May 21, 2013
Excellent service with a staff that is...
"Excellent service with a staff that is customer focused."
May 20, 2013
Yukon XL for numerous types of repair &...
"Yukon XL for numerous types of repair & all completed satisfactorily."
May 19, 2013
Great experience in and out
"Great experience in and out"
May 17, 2013
The service of my vehicle was a very easy...
"The service of my vehicle was a very easy process. When I scheduled my vehicle I knew I had a possible conflict but was hoping to get both appointments in while I was on this side of the county. Jeff Congleton, assistant service manage was very helpful and got me in and out in a timely manner and I was able to meet both appointments as scheduled. The waiting area was very pleasant and I met a new friend as well as had the opportunity to chat with Mr. Bob King. I also was able to renew a friendship with Jessie Thompson. She was telling me how much she loved her job and working for the dealership. This speaks volumns to me when people love what they are doing."
May 16, 2013
I brought in my Buick Terraza for service,...
"I brought in my Buick Terraza for service, state inspection and some repairs. The problems were identified and the service advisor called to let me know the repairs needed in addition to the service. She was very knowledgeable, courteous and helpful. I used the shuttle available to get home and to pick up the vehicle. Overall great service."
I went in to get my oil changed on my 2009...
"I went in to get my oil changed on my 2009 Buick Enclave. As I was waiting, I looked at the new Enclaves. A saleman approached and asked if I would like him to figure the amount they would give me on a trade-in on my car. I said, Sure! When I came back from breakfast, he had the figures for me and it was a great deal. I am very happy with the service I receive at Bob King Buick and I would recommend the dealership to anyone. I love my new car!"
Been a Bob King customer since my husband...
"Been a Bob King customer since my husband and I both drove (several) Mercedes "back in the day"....1970's! In recent years I switched to GMC Yukons, have had 3 now, and love the Yukon. Slipped up for a few years and had a Ford Explorer and then the Expedition. NO comparison, so I'm stuck on my Yukon. Andy Allen and then Jeff Slagel were both fabulous to me and we became "friends", not just business associates. I am looking forward to working with Jeff Congleton as well. I took it in for regular service, 30,000 mile checkup, and a few needed repairs. I am very pleased with the "new" Jeff and look forward to many more years with BK Service. Thank you"
May 15, 2013
John Jackson, my service advisor, did an...
"John Jackson, my service advisor, did an excellent job keeping me informed of the nature of the work to be done, the implications should I decide not to have the work done, and the progress throughout as the work was being accomplished. He is a great customer interface asset."
May 12, 2013
don't chance a thing from my salesman...
"don't chance a thing from my salesman (Matt) down to the maint dept everything was first class"
May 11, 2013
You have a great sales man in Kevin (aka...
"You have a great sales man in Kevin (aka daddy rabbit). He is honest, trusting , and a person you would want to send your family and friends to. A all around pleasure to deal with when buying a vehicle."
May 10, 2013
Since returning to the Wilmington area (in...
"Since returning to the Wilmington area (in 2005), I have taken my 2005 Sierra 1500 to Bob King GMC exclusively. It is clear why: Even if all I need is an oil change, BK GMC pays attention to the entire vehicle. BK knows my vehicle, Service is 100% professional and complete, and the courtesy (and friendliness) is a powerful draw."
May 8, 2013
Service was great and very fast.
"Service was great and very fast."
Several maintenance issues were handled...
"Several maintenance issues were handled quickly. The assistant service manager, mechanic and General Manager were very helpful and they actually saved me some money when they found that one of the itema needing repair was under long term warranty. Saved me a good deal of money. I hope the car will give me another 75,000 miles with the same high level of performance."
towed in with a problem,buick enclave,...
"towed in with a problem,buick enclave, replaced water pump and two transmission seals.work done in lightning speed compared to thedealer in my home town, parker buick. nicecustomer service, would buy a car there just for the service, tried to buy another enclave after the service but couldn't make the deal. maybe another time, I would drive two hours to Wilmington just for the service. wish wecould have made the deal. loved the car we saw."
Morehead City, NC
May 5, 2013
After hearing the sound of water sloshing...
"After hearing the sound of water sloshing somewhere inside the vehicle I dropped off my 2011 GMC Yukon with Bob King. The wonderful staff not only supplied me with a free loaner but took care of the problem at no charge. Now that is five star service! Thank you, Stanley Rehder"
May 4, 2013
they did a great job.
"They did a great job."
May 3, 2013
Lisa Clemmons is a great help. Thanks
"Lisa Clemmons is a great help. Thanks"
I brought my Yukon Denali in for a regular...
"I brought my Yukon Denali in for a regular scheduled oil change and a leaking tire. The oil was changes, tire plug and multipoint inspection, in a very resonable time. Great service with a very friendly staff."
Just the best service ever!
"Just the best service ever!"
Apr 30, 2013
I came in for an oil change and tire...
"I came in for an oil change and tire rotation and was waiting for the service department to open. Upon them opening I was usher in and my information taken and told them I would be waiting. In about an hour and fifteen minutes my service rep came and said they were done with the service, but by the mileage it was recommended that I get a fuel injection cleaning service. While we were talking the service manerger came up and looks the paperwork. He asked me how my truck was doing and if wheels were doing good from prior services. He said since I had been in and out several times with my rim problem previously he was going to take care of the charge of my oil and rotation service. This was a big surprise and much appreciated one too. I was highly satisfied with everyone there and the quality of people that are there. It is a number one service center!!! And highly recommended."
Good Services and friendly Staff, but you...
"Good Services and friendly Staff, but you need to get my name right, I'm Douglas Garee, owner of the 2010 GMC P/U, Denise my wife owns the 2009 Pontiac GT-6"
Apr 29, 2013
The staff is always wonderfull. friendly...
"The staff is always wonderfull. friendly and helpfull. If you let them know in advance of your schedule they work it so you won't be kept waiting long!"
Rocky Point, NC
I needed to bring in my car for a check...
"I needed to bring in my car for a check engine light and routine service. The staff greeted me promptly. Went over what I thought the car needed. Provided me with a loaner so I could go about my day. Called me to tell me something I thought it needed was not necessary at this time. I picked my clean car and was smiling!!! I wish I could afford a new car and when I can I will buy here. Our family buys every car we own from Bob King. Kevin Dineen, I hope to see you in the future! Chris and Elisha in service, great job! Charlotte Yow"
Apr 27, 2013
Brought in my newly purchased Buixk...
"Brought in my newly purchased Buixk Enclave and eveyone was support nice. Thank you! GB"
Oak Island, NC
Apr 26, 2013
We brought our 2009 GMC Acadia in to have...
"We brought our 2009 GMC Acadia in to have a new key and fob made which needed to be programmed with the car. They, also, did a recall service. Service was completed promptly with minimum wait and service managers were courteous and knowledgeable."
Apr 24, 2013
Scheduled oil change/rotation. In and out...
"Scheduled oil change/rotation. In and out plus car wash. Simple."
Apr 22, 2013
Always professional, do a great job...
"Always professional, do a great job..."
Apr 20, 2013
I recently brought in my 2006 gmc envoy...
"I recently brought in my 2006 gmc envoy for a factory recall issue. I was treated very well and the repairs were made in a timely, professional manner. My service technician, Alicia, was very friendly and courteous. She made sure my vehicle was repaired and kept me informed of the progress.
John Johnson was WONDERFUL...
"John Johnson was WONDERFUL (informative-professional & attentive), The work was following notification by Buick about the power tool of driver's door. Thank You all- once again."
Surf City, NC
The purchase of a Pre-owned 2011 GMC...
"The purchase of a Pre-owned 2011 GMC Acadia on April 15, 2013 made my day extra special as it was my birthday as well. Salesman Bill Hoops was very helpful and knowledgeable in answering all questions that the wife and I asked of him concerning the various cars that we drove that day. Also would like to recognize the Sales Manager Tim for coming up with a deal that we could not say no to. The Finance Office also made this transaction very smooth with no bumps along the way. Bob King GMC has a great sales, support and management staff that made this transaction happen. GREAT job."
Apr 18, 2013
They have always taken into consideration...
"They have always taken into consideration that I'm driving over an hour to bring my vehicle in for service, they have given me a loaner so I didn't have to take off work. They are Always friendly and that goes a long ways in my opinion. Thank you"
My Terrain was driving very rough so I...
"My Terrain was driving very rough so I called to make an appt. The staff was very pleasant, willing to help, and got me in right away! I dropped it off at GMC service where I was helped by John from Boston. He was very friendly and informative. My car was done the same day, even though there WAS an issue and a part that had to be replaced. They also washed it for me, which was nice! From the day I bought the car in December 2012 from John Yablowski I have had nothing but wonderful things to say about my experience! Thank you for making me feel as important as family!"
Apr 17, 2013
Hi, your people at the Service Center...
"Hi, your people at the Service Center could not be nicer. But, I just purchased my car 1 1/2 weeks ago and haven't had it home for 2 days yet. Soon as I got it after the DVD player was put in on way home the brakes started making terrble noise had to turn around and return to Srevice ctr. Then 4 days later picked up got home, now this is over 100 miles round trip to service ctr. and stopped for lunch in hometown and steering wheel started making terrible noise. Called and they sent me a car and it went back. Picked up today. This car seems to have some problems but, I talked with my sales person and related all to him,plus service dept. mang. and anymore problems, we will return the vehicle. Thank you!"
Oak Island, NC
Apr 16, 2013
Enjoyed the experience. No pressure. ...
"Enjoyed the experience. No pressure. Gary found us the vehicle we were looking for with all the features we wanted. We probably paid a little more than we should have but the price was pretty close to our target and any savings would not have been worth the hassle. Now we'll just enjoy the car and see how well Bob King does with service."
I just purchased a 2010 GMC Terrain. I...
"I just purchased a 2010 GMC Terrain. I have a warranty & a service package. I will bring it in faithfully everytime I am supposed to and keep all of the records. That is the responsible thing to do. Bill Hoops sold me my car & he was absolutely fantastic!! The service was great, & on time. They were very neat & organized. I like that. :)"
bought a 2012 Regal very good experence a...
"bought a 2012 Regal very good experence a great salesman"
Salesman bill hoops was great went over...
"Salesman bill hoops was great went over the vehicle and left me feeling great about my buying experience"
Apr 12, 2013
You are and have been terrific That is...
"You are and have been terrific That is why I bought my last three vehicles there"
I brought in a Buick Enclave for the state...
"I brought in a Buick Enclave for the state inspection, and new wiper blades. The service was excellent, the procedure took one hour which was the time period I was quoted. My service manager was outstanding. He kept me informed of the progress on my car and sent it through the wash before I received it. I am a real fan of Bob King! Your service and attention to detail is excellent!"
I brought in my 2010 Enclave for oil...
"I brought in my 2010 Enclave for oil change and tire rotation. Your service technicians were very friendly and all work was performed well."
Apr 11, 2013
2012 Buick LaCrosse for routine...
"2012 Buick LaCrosse for routine maintenance and tire rotation. I have been in several times because the air in my tires was low and the service people have taken care of it with a smile and courteous attention. Bringing my car to Bob King Buick for whatever needs to be done is a very enjoyable experience because of the caring staff."
Service dept was most helpful in taking...
"Service dept was most helpful in taking care of my problem."
Terrian 2011 for radio replacement, they...
"Terrian 2011 for radio replacement, they did a good job"
Surf City, NC
Excellent service from all Bob King...
"Excellent service from all Bob King employees! Thank you"
We continue to bring both our Buick...
"We continue to bring both our Buick vehicles to you for service because we are always treated well and welcomed warmly. It's like visiting family."
Apr 10, 2013
All my friends and associates rave about...
"All my friends and associates rave about the service at Bob King. It is the best I have ever experienced."
Best service department anywhere
"Best service department anywhere"
Apr 9, 2013
I recently purchased a Denali HD 2500 from...
"I recently purchased a Denali HD 2500 from Bob King GMC and my experience was as good as it gets in my opinion. The salesman Joel Wartel was very helpful and spent the extra time with me that I required to make a good decision on which model best suited my needs. The vehicle was delivered clean and full of fuel. My experience was totally an enjoyable one. I will be back in two years."
Apr 4, 2013
Buick Enclave, so far I love the car. ...
"Buick Enclave, so far I love the car. Really haven't had it that long. The children love it. The 9 year old wants it when he turns 16. Yeah! We'll see by then. Thanks, Bob King Employees! Respectfully, Ginger Broadwell"
Oak Island, NC
Apr 3, 2013
I brought my car in for an inspection and...
"I brought my car in for an inspection and oil change and tire rotation.My Jimmy is a 1997 and only has 39 thousand miles on it.Bob King has helped me take care of it all these years. The gas attendant is always amazed at how clean my engine is.So I will keep on bringing my car to Bob King. Thanks"
Wonderful experience! A + thanks bob king!
"Wonderful experience! A + thanks bob king!"
Took veh. in for regular oil change, not...
"Took veh. in for regular oil change, not only did I get great service as always, but veh was ready alot soon than I thought it would be. I ask about getting new tires for my car and Elicia Sawyer went beyond the duty of a service person to help me get a great price on them. Thanks to all the service staff at Bob King for always being so nice. Karen"
Apr 2, 2013
Bought an Enclave from Joel Wartel and he...
"Bought an Enclave from Joel Wartel and he took great care of us. He was always there when we needed him but never pestered us like other hard sell dealers. We had a very enjoyable buying experience."
The absolutely best service department in...
"The absolutely best service department in the world. frendly,fast,correct and fair... professional people, the best techs that get it right the first time..."
Mar 31, 2013
the staff was friendly and the service was...
"the staff was friendly and the service was prompt. I did hear a service tech offer a customer to run their vehicle through the wash and no offer was made to me. Thanks great job."
I brought in my 2013 Regal Buick for the...
"I brought in my 2013 Regal Buick for the first service. Everyone was on time and the service was first class as usual. They even washed my car which was greatly appreciated. Thanks, again, for the great service. E. Morris"
Mar 30, 2013
service was very pleasent fast and...
"Service was very pleasent fast and courteously"
2010 acadia in for service. Service took...
"2010 acadia in for service. Service took longer than expected and I was offered a loaner vehicle. Bob King is the best."
Mar 22, 2013
Brought in my 2013 Enclave for oil change...
"Brought in my 2013 Enclave for oil change and 5,000 mile check-up. The service was a warranty service. Service was excellent."
Mar 21, 2013
It was effortless for me. Everyone was...
"It was effortless for me. Everyone was cheery and so helpful. They reminded about my state inspection that was due. It was a time saver for me. Thank you !"
GREAT service especially from Pete...
"GREAT service especially from Pete Dickerson, Mark Rassmussen. I plan on getting all my vehicles from Bob King, since we are now relocating to the Wilmington area. Best car buying experience we have ever had."
Mar 20, 2013
I brought my 2010 Buick Lacrosse for an...
"I brought my 2010 Buick Lacrosse for an oil change & tire rotation. I love that your maintenance plan makes this a worry free experience--no thinking about payment since it's covered in the plan!"
Mar 19, 2013
Dependable high quality service....
"Dependable high quality service. Consistently delivered."
Mar 16, 2013
Great service and good staff make me a...
"Great service and good staff make me a happy customer. I have both a GMC P/U Truck and a R-350 Mercedes and I love both."
Realized Thursday night that a turn signal...
"Realized Thursday night that a turn signal was not working. Called and asked if I could bring the car by and have it checked and fixed. Was told it would be ok. Arrived and car was finished with turn signal working within an hour. Great service and great people."
Brought our Enclave in for standard...
"Brought our Enclave in for standard service. Technician found a problem with the power steering that I had not noticed. Once repaired the feeling of the steering was much better. Good catch by the tech since my wife and I were leaving on a long trip and could have had problems along the route. Another great service by the good people at Bob King."
Mar 14, 2013
2008 GMC Sierra 1500. Staff was very...
"2008 GMC Sierra 1500. Staff was very friendly & efficient. Routine 30,000 mile maintenace. Great experience as usual. Truck is running great."
I ask for a replacement price and they...
"I ask for a replacement price and they told me the part was under warranty at no cost. A great suprise."
Sunset Beach, NC
Mar 13, 2013
took Enclave in to have radio checked. A...
"took Enclave in to have radio checked. A new radio was installed and while the car was there they did the routine maintenance. And cleaned the car!!"
Elicia was great, and backed uo by a great...
"Elicia was great, and backed uo by a great team"
Mar 8, 2013
Brought in my LaCrosse for oil change &...
"Brought in my LaCrosse for oil change & tire rotation. Worked out great! Love that my lease covered it & I didn't owe a dime!"
Mar 7, 2013
Had an appointment at 7:00 which is...
"Had an appointment at 7:00 which is unique. Most dealers do not open that early. I was greeted very professionally. I had the oil changed and tires rotated and was out in 45 minutes. I was able to wait in a nice clean waiting area with coffee, newspapers, and magazines. Great experience and very professional service assistant!"
Mar 5, 2013
2011 TERRAIN FACTORY SCHEDULED ...
"2011 terrain factory scheduled maintenance service staff was excellent, as always bob king, inc is the best!"
Mar 1, 2013
I recently took myy vehicle in for...
"I recently took myy vehicle in for service.They washed and vaccuummed which I really appreciated. That puts you above other places.Great customer service."
Rocky Point, NC
Just in for regular scheduled service....
"Just in for regular scheduled service. Going to miss Jeff Slagel as Assistant Service Manager. Whoever replaces him will have to meet high expectations."
Feb 28, 2013
2008 LaCrosse was brought in for oil...
"2008 LaCrosse was brought in for oil change, tire rotation, emissions safety inspection. All were performed competently and the staff was very courteous."
Holden Beach, NC
Just needed an oil change and the parking...
"Just needed an oil change and the parking brake pedal replaced. Both done quickly and I got an email letting me know that it was done. Perfect."
Feb 27, 2013
I brought my GMC Envoy in for an oil...
"I brought my GMC Envoy in for an oil change and tire rotation. While writing up my work order the tech, Jeff, and I spoke of my experiences with this SUV. I told him of excessive wind noise. The service dept. sprayed my windows with soappy water and found the guilty window tracks .... ordered the parts and replace with new window tracks the next day. Even though my car is a 1997 they told me "it's covered under warranty". Surprised me! I'm very happy. Dennis Oranski, Leland"
Feb 26, 2013
Helpful friendly staff. Even washed my...
"Helpful friendly staff. Even washed my vehicle after the oil change."
Feb 23, 2013
I had a "service the traction" light come...
"I had a "service the traction" light come on about a mile from Bob King. I took the car there immediately and everything was diagnosed and fix by mid-afternoon. Great service."
Feb 21, 2013
The young lady and man that greeted me...
"The young lady and man that greeted me were extremely polite and helpful. The wait was quick to have my oil changed, tires rotated and car washed. As usual it was a pleasant experience."
Each time my Denali needs service,...
"Each time my Denali needs service, everyone from the appointment scheduler to the cashier at check out is extremely friendly and helpful. You have a great group of people and it is a pleasure to to do business with Bob King Buick GMC. Lyn Hearne"
Truck was losing oil and had engine tick....
"Truck was losing oil and had engine tick. Service performed oil consumption test over 2 months and determined there was an issue that had been identified in a service bullitin. Corrected the problem which included replacing pistons, rings, valve cover etc. Got a loaner vehicle. My truck back in 2 days. Excellent service. Truck runs great! Thanks."
Feb 20, 2013
2012 CANYON. FROM SALESMAN KEVIN ...
"2012 canyon. From salesman kevin dineen. Very helpful/professional in my purchase. All from bob king, inc. Always excellent!"
Feb 17, 2013
Service was prompt and friendly as always.
"Service was prompt and friendly as always.
Feb 16, 2013
brought my buick enclave in for a oil...
"Brought my buick enclave in for a oil change and was out 35 minutes later with a clean car. Thanks so much for the wonderful service."
I brought my 2008 Enclave in for oil...
"I brought my 2008 Enclave in for oil change and tire rotation. Did not have appointment, but Elisha was most helpful in getting me in and the servicing done while I waited. Great staff."
Feb 15, 2013
2006 Buick LaCrosse. Had standard oil and...
"2006 Buick LaCrosse. Had standard oil and filter change with the service department's usual 27 point check. Also had the department check the barakes as I had encountered a "pulsing" in the brake pedal during long, slow braking. The service personnel found discoloration and hot spots on the brakes. They cleared the hot spots and dicoloration and test drove the car. It came back as OK. I am totally satisfied with all the work and interaction with the entire service department personnel."
i purchased my buick regal 10-4-11 and...
"I purchased my buick regal 10-4-11 and this is the 2nd time i have brought it in for service. I prefer to bring my cars to the dealer for service. I am moving out of state and wanted to have it serviced at bob king service prior to leaving since i bought the regal from him. Everyone is always professional and friendly. I now have to locate another dealer in ohio to service my car. Thank you antoinette feckley"
Feb 14, 2013
Very Professional service.
"Very Professional service."
Feb 12, 2013
Keep up the great work.
"Keep up the great work."
Feb 10, 2013
2005 gmc pickup. The problem was...
"2005 gmc pickup. The problem was diagnosed promptly and I was informed what the problem was. I then was informed as to the estimated cost and I autorized the repair. The work was done promptly . I was treated very courteously by service assistant Alicia Sawyer. Thank you Alicia and Bob King."
Oak Island, NC
Feb 8, 2013
2013 GMC 1500 CLUB CAB You have a very...
"2013 GMC 1500 CLUB CAB You have a very special team. Ron Wagner is my salesman and his knowledge of trucks enabled him to know exactly what I was looking for. Robert Campbell Salesmanager, went to extremes to find the truck after Ron and I decided which truck I wanted. The trade in he gave me for my truck was very fair and reasonable and he was a pleasure to work with. (This is the second truck I have purchased from Ron and Robert in the past 2 years, great team.) Chris Holland Finance Manager, worked with me to get the best financing to complete the sale."
Wrightsville Beach, NC
Our car had warranty issues and your...
"Our car had warranty issues and your company handled it the way we thought they should having bought the extended warranty. we appreciate your service and appreciate our service rep very much-Chris A. all our best, Troy and Janet Linger."
My Yukon always comes back to me with...
"My Yukon always comes back to me with everything done just as I requested!"
Feb 7, 2013
We have purchased several cars from your...
"We have purchased several cars from your dealership. The reason we keep coming back is because of the after purchase service and the employees. There is always a smile or helpful comment and quick service. We love our 2008 Buick Enclave!"
GMC 2004 Canyon, regular...
"GMC 2004 Canyon, regular maintenance. Excellent service represenative."
Feb 6, 2013
I had my oil changed and tires rotated. I...
"I had my oil changed and tires rotated. I also had my 90 day inspection. The service was quick and the staff was able to answer all my questions."
Feb 3, 2013
We purchased a 2010 Buick Enclave. We...
"We purchased a 2010 Buick Enclave. We haven't had it long enough to really get the feel of the car, but think we are going to really enjoy it. The service was great. Answered all questions that we had. The staff was very helpful. We appreciated John, our salesman, for the time he took with us. The way the salesmen helped each other was impressive."
Feb 1, 2013
Brought machine in for front end bushings...
"Brought machine in for front end bushings work. Machine was beyound original warrentee. Had to buy an extended one. Staff was very helpful, and had the parts to do the work. Staff worked to get the machine out earlyer then first estimated. It has quieted the bumps in the front."
I had work done on my 2006 GMC Envoy...
"I had work done on my 2006 GMC Envoy (which I love). The services were done in a timely manner. Employees were very courteous as always."
Jan 31, 2013
Service was prompt, thorough, and...
"Service was prompt, thorough, and complete---as always.
Jan 29, 2013
I purchased a 2012 acadia. The salesperson...
"I purchased a 2012 acadia. The salesperson was one of your best and did all he could to help me make a good decision. I was disappointed that my prefered customer discount of $1000 sent with my gm dollars was not available because of the $1000 customer loyalty discount given to me. My salesman worked hard to make the deal happen and I appreciate the effort he made to get a compromise.This is my third gmc product and hope I am as satisfied as I have been with my Envoys."
I have a 2012 Acadia Denali. I had my oil...
"I have a 2012 Acadia Denali. I had my oil change and routine maintenance. The service is always prompt and i enjoy the refreshments in the waiting area while I watch T.V. Staff is very friendly."
Jeff Slagel is a great service advisor. He...
"Jeff Slagel is a great service advisor. He provides excellent customer service and advise."
Great, friendly service. Made our wait...
"Great, friendly service. Made our wait comfortable and kept us updated on progress. Always get service at Bob King Buick."
John Christopher S.
Jan 26, 2013
Very professional service routine. Nice...
"Very professional service routine. Nice Acomidating Customer lounge with confortable chairs, tv reading,computer table and coffee and cooled bottled water available gratis."
Good service for my GMC Terrain. The...
"Good service for my GMC Terrain. The problem with the hatch was found and corrected! Thanks!"
Oak Island, NC
Jan 25, 2013
THE VEHICLE WAS MY 08 Z71-I LOST POWER ,...
"The vehicle was my 08 z71-i lost power , it was the throttle body malfunction the warrenty covered the repair , everyone involed were real professional i would refer others to bob king auto service"
Jan 24, 2013
I had scheduled maintenance performed on...
"I had scheduled maintenance performed on my Buick Enclave. Oil change, tires rotated etc.. Staff very helpful. Very pleased."
Purchased a 2013 Acadia. The staff was...
"Purchased a 2013 Acadia. The staff was very friendly and helpful. My purchase experience was absolutely excellent.
Sunset Beach, NC
After an earlier bad experience at the...
"After an earlier bad experience at the dealer ship, they bent over backwards to make everything right."
Holly Ridge, NC
I purchased a 2013 Buick Verano. This is...
"I purchased a 2013 Buick Verano. This is approximately the 15th vehicle I have purchased from Bob King over the last 30 or so years. Everyone is always very professional and this buying experience was, as usual, very pleasant."
Shopped on line. Spoke with a...
"Shopped on line. Spoke with a knowledgeable saleman. Answered all my questions the FIRST time. Made an appointment to see and drive. Negotiated a deal. Happy Customer. Thank You Pete and Chris. Ray"
Castle Hayne, NC
Jan 23, 2013
My servicing was done in the time frame I...
"My servicing was done in the time frame I was quoted. The questions and concerns I brought up were looked into and I was informed of what was found."
Jan 22, 2013
they are the best, most helpful dealership...
"They are the best, most helpful dealership in town!"
I had my 2004 Buick Lesabre in your...
"I had my 2004 Buick Lesabre in your service department on January 21, 2013 to have it inspected . Just want to say I was not surprised to be treated in a friendly professional manner. I've come to expect that of Bob King Auto Mall. I was very happy with the quick service and pleased to be in and out in less than an hour. Go team! The staff was very helpful and friendly and I wish to thank Elicia Sawyer and everyone who made what was a "chore" to me into a pleasant experience. Thanks everyone."
Jan 20, 2013
It was an element of the High Tech lease I...
"It was an element of the High Tech lease I have for the 2012 Buick Verano. The lease came with OnStar, which monitors the condition of the Buick on a monthly basis. If some maintenance is required, it advises the dealership, and Bob King emails me to schedule the service. In this case it was time for an oil change and tire rotation. The sevice was scheduled for the day after arrival of the email and it was performed efficiently."
My husband brought in my Acadia for an oil...
"My husband brought in my Acadia for an oil change and tire rotation. The sevice and staff were, as always, terriffic. I have a problem with the steering coloum making noise, but that is being taken care of on Monday. Always feel good about going to Bob King GMC!"
Jan 18, 2013
Glow plugs on my truck needed...
"Glow plugs on my truck needed replacing,2006 GMC 2500 HD. The work was of excellent quality and the price I deemed fair.I take all my repair needs to your company, they have my trust,knowing it will be right or made right. please take the time to thank your service person,Jeff for the courteous information on replacing all glow plugs instead of one at a time, probably save me time and money. Leon Smith"
have purchased or leased 14 vehicles from...
"Have purchased or leased 14 vehicles from Bob wouldn't deal with anyone else"
ELICIAS, is great on serving us. My wife...
"ELICIAS, is great on serving us. My wife and like the way she treats us, and other customers."
Jan 16, 2013
started years ago a Buick i bought at...
"started years ago a Buick i bought at Shaffer's Buick. Poor service was there problem. We had a Pontiac SSEI which you serviced. When Shaffer lost the franchise you then serviced the Buick. When being serviced one day we went into the showroom. And we ended up taking home our Lacrosse. Love our new car and whether it's sevice or sales Bob King is #1 with the LeBlanc's"
started years ago a Buick i bought at...
"started years ago a Buick i bought at Shaffer's Buick. Poor service was there problem. We had a Pontiac SSEI which you serviced. When Shaffer lost the franchise you then serviced the Buick. When being serviced one day we went into the showroom. And we ended up taking home our Lacrosse. Love our new car and whether it's sevice or sales Bob King is #1 with the LeBlanc's"
Quality, timely and professional results...
"Quality, timely and professional results from scheduling to delivery!!!"
Thanks for thr excellent service
"Thanks for thr excellent service"
We purchased a 2013 GMC Terrain and the...
"We purchased a 2013 GMC Terrain and the whole buying experience could not have been any better. We felt like the whole process was designed to make sure the car fit our needs and we would be completely satisfied with it. We never felt any high pressure to buy a car and everyone we met were extremely professional and knowledgeable. Kevin Dineen made this very easy and we would definitely highly recommend your dealership. Dave and Jill Notter"
Jan 11, 2013
Speedy service very happy.
"Speedy service very happy."
GMC brought in for oil change/rotate...
"GMC brought in for oil change/rotate tires. Excellant service and staff was very friendly and helpful"
2012 Buick enclave for routine service....
"2012 Buick enclave for routine service. Everyone, everything very pleasant."
Jan 10, 2013
Always prompt, courteous and complete care.
"Always prompt, courteous and complete care."
07 Yukon...in for scheduled service...my...
"07 Yukon...in for scheduled service...my usual good experience. Jeff Slagel is an asset to the business."
Wrightsville Beach, NC
Jan 9, 2013
I had factory scheduled service on my 2011...
"I had factory scheduled service on my 2011 GMC Yukon on 1/08/13. The Bob King personel were great and the service was on time. Thank you, Stanley Rehder"
A 2013 GMC Sierra and I had excellent...
"A 2013 GMC Sierra and I had excellent service and help from people who work there and they were very willing to work with me any way they could"
Jan 4, 2013
I brought my 2008 Buick Enclave in for a...
"I brought my 2008 Buick Enclave in for a routine oil change. From the time I drive in until I leave I get friendly, courteous service. The staff is always very friendly and the waiting area is a nice place to wait, having coffee or watching TV with staff coming in to advise of the status of my vehicle. Keep up the good work Bob King Staff!"
Jan 2, 2013
Regular Service, oil change and tire...
"Regular Service, oil change and tire rotation. Call at last minute, I was leaving to go out of town The service department was very nice, no they were GREAT, they worked me in and as always the entire Service department was wonderful. The best service department I have ever been in. I will buy my next vehicle from Bob King in Wilmington, just because of the service I get. And no,I do not know anyone that works there."
I brought my Envoy in for an oil...
"I brought my Envoy in for an oil change/tire rotation/point check. I was very happy with the service, as always. The staff was very helpful & courteous!!!!!"
I bought a 2010 GMC Terrain SLT from John...
"I bought a 2010 GMC Terrain SLT from John Yablonski. He is a wonderful man that made my experience an easy and pleasurable one. I would definitely refer anyone to come to Bob King to purchase their next car! Thank you!"
I came in because an engine light came on...
"I came in because an engine light came on and the problem was found and fixed that day."
Dec 29, 2012
Always, First Clkass Service. The staff...
"Always, First Clkass Service. The staff is knowledgable and professional. Bob King Buick gives Goivernment Motors a leg up. Should I ever need to purchase another automobile, I will first go to Bob King. My thanks !"
The appointment was scheduled very quickly...
"The appointment was scheduled very quickly for my convenience. The oil change and tire rotation was done faster than I thought. Everyone was extremely professional."
I recently had the first service conducted...
"I recently had the first service conducted on my 2012 GMC Sierra at Bob King. The reception when I pulled up was very friendly and helpful. I was checked on regularly during my wait and the check out after the service was completed was very pleasant. The service was completed within an hour and I was very satisfied."
I brought my 09 Buick Enclave in to get...
"I brought my 09 Buick Enclave in to get the oil changed. I usually bring my oil with me because I use synthetic. But I have a problem with my leg and did not feel like shopping for the oil. So I let Bob King use their oil. I am extremely pleased with the results. Chris Alexander was the young man that helped me and he was so caring and understanding. I really like him. And I like the dealership. I am sure that I will buy my next car from Bob King. They have treated me fairly and wonderfully ever since I have started coming to them for service."
Dec 28, 2012
Your salesman Pete Dickerson is the best....
"Your salesman Pete Dickerson is the best. I bought 2 cars from him this year."
KEVIN DINEEN WAS MY SALESMAN. ALWAYS ...
"Kevin dineen was my salesman. Always cordial & polite. Outstanding service always. Bob king, inc. Is the best! Larry honeycutt"
Dec 26, 2012
brought in 2007 Envoy for warranty work,...
"brought in 2007 Envoy for warranty work, everyone was very helpful. Thanks for such a great vehicle service and you are the best in customer service! Robert A. Mazur White LAke NC"
Dec 23, 2012
tHE SERVICE WAS DONE WELL.
"tHE SERVICE WAS DONE WELL."
Dec 22, 2012
My hasband and I each have a GMC from Bob...
"My hasband and I each have a GMC from Bob King and love their service and friendly atmosphere. He has a Sierra truck and I have a Lacrosse. From sales to service, they are the best we have ever worked with. My husband is very sick and disabled, he is met with helpful smiling faces every time he goes by. They are always willing to help him in any way they can."
Dec 21, 2012
Short and sweet! The way a routine service...
"Short and sweet! The way a routine service call should go. Thanks!"
Dec 19, 2012
I stopped by without an appointment to get...
"I stopped by without an appointment to get the oil changed in my 2006 Buick Lucerne. To my surprise, they were able to get me in for the service. I certainly did appreciate that as I was going out of town the next day and wanted to get the oil changed before I left Wilmington. I have been a customer of Bob King Pontiac and under the new name of Bob King Automall for many years."
Oil change, tire rotation. Done...
"Oil change, tire rotation. Done efficiently and on time while I waited."
Dec 18, 2012
I brought my 09 Bick Enclave in for oil...
"I brought my 09 Bick Enclave in for oil change and tire rotation. It took less than I expected. The staff was very informative and helpful for my first time."
Chris provides such excellent service!
"Chris provides such excellent service!"
Dec 17, 2012
Transmission went out, the staff got it...
"Transmission went out, the staff got it covered under warenty, everyone at BOB King service was very helpful with this matter."
Dec 14, 2012
Purchased a 2012 GMC Acadia SLT. We had...
"Purchased a 2012 GMC Acadia SLT. We had an excellent experience when purchasing this vehicle from Bob King Automall. They have a very friendly staff and made the purchase process very nice."
Sunset Beach, NC
Dec 13, 2012
Recall work on 2011 Yukon. Excellent...
"Recall work on 2011 Yukon. Excellent service. Thanks!!!"
Dec 12, 2012
We have been customers of Bob King for a...
"We have been customers of Bob King for a long, long time. The service is excellent. Connie Lincolyn and Elicia Sawyer really know how to take care of their customers. We recommend Bob King to all our friends, and we plan to buy our next auto from Bob King."
Dec 10, 2012
I live an hour away from Bob King GMC so I...
"I live an hour away from Bob King GMC so I decided to take my 2008 Acadia to the local GM dealer (Marine Chevrolet in Jacksonville) but that was a huge mistake. The local dealer told me that my powertrain warranty would not cover a deffective water pump and that I would have to pay for it myself. Instead of taking their word for it, I decided to give Bob King GMC a call just to be sure they weren't trying to pull one over on me. Well, the Bob King service department was more than helpful and turns out it was covered under my certified used powertrain warranty. They even put me in a top notch loaner vehicle for the day while they performed the maintenace. The local dealer almose laughed when I asked them for a loaner. Bottom line, I will never make the same mistake again. I will always make the hour drive to Wilmington in order to work with the professionals at Bob King GMC"
Dec 7, 2012
Brought ny car in for an oil change and...
"Brought ny car in for an oil change and warranty work. As always the service was great..very friendly people"
We leased 2 Buick Enclaves and turned in...
"We leased 2 Buick Enclaves and turned in an Acadia and a Terrain. Great experience with
all the staff, especially Pete Dickerson. Tom Florip"
Dec 6, 2012
2013 Buick Lecrosse Keven Dineen was the...
"2013 Buick Lecrosse Keven Dineen was the sales rep. He is always GREAAT!. This is the 5th car he has sold me."
Dec 5, 2012
our car didn't start, we needed a new...
"our car didn't start, we needed a new starter on our 2002 Buick Park Avenue. we know that when we need any of our vehicle fix, the Bob King will do the right thing. we enjoy talking to the staff and they make us feel like family. So we say that we have to bring the cars to the doctors which is Bob King. keep up the great job. from Jeff to Tracy they are all great workers..........."
Mr. Leslie M.
I purchased a certified pre-owned 2012...
"I purchased a certified pre-owned 2012 Buick Regal GS. I was very happy with the customer service that I revived from Peter and Bob King GM. The entire staff from TE manager to Steve to Pete have been helpfull and polite throughout this experience. When my family is ready to purchase another vehicle we will be contacting Bob King GM first!"
Virginia Beach, VA
Great reception, great service, and great...
"Great reception, great service, and great departure."
1999 savanna Regular lube & oil...
1999 savanna Regular lube & oil change Received the same excellent service from Jeff Slagel as always."
Dec 3, 2012
routine maintenace, service was provided...
"Routine maintenace, service was provided timely and waiting area was very pleaseant. Staff was freindly and attentive."
West Suffield, CT
Great service on our Terrain. ...
"Great service on our Terrain. Subsequently traded it in for new Enclave lease. Tom Florip"
Dec 1, 2012
Ineeded turn signal bulbs and it was done...
"Ineeded turn signal bulbs and it was done quickly."
I purchased a 2009 Buick Enclave. Ed was...
"I purchased a 2009 Buick Enclave. Ed was the salesman that I dealt with. He did a great job. Ed was very knowledgeable and went above and beyond to find me what I wanted."
Nov 30, 2012
We were looking for a truck and knew that...
"We were looking for a truck and knew that since we had purchased a new VW CC from Bob King that they were the only ones we could trust. Reed H. was the salesman that helped us on our CC purchase and gladly helped us on setting us up to see the used GMC truck we were intrested in. He went above and beyond what we expected and made us feel like family. Thank you for being there for us. Ken and Cindy K."
I brought in a 2007 GMC Yukon Denali for...
"I brought in a 2007 GMC Yukon Denali for the first oil change. The female service staff person that greeted me and checked me in was very friendly and helpful. Wifi in the waiting area allowed me to work on my computer while waiting which was nice. The manager involved in my purchase, Steve Zehner, and the salesman, Matt, both came over to say hello. The receptionist at the check out counter when leaving was very friendly. Great customer service from everyone."
Nov 29, 2012
2012 Buick LaCrosse. Brought in for...
"2012 Buick LaCrosse. Brought in for inspection and just to check to see that everything was okay. Staff was very courteous and helpful. A pleasure to visit Bob King Buick!"
Nov 28, 2012
Purchased a GMC Denali YukonXL. The...
"Purchased a GMC Denali YukonXL. The service was excellent and our salesman went out of his way to satisfy us and was very helpful."
My wife's 2005 Buick LaCrosse needed a...
"My wife's 2005 Buick LaCrosse needed a state inspection. Service was fast and professional as always. Our car is always serviced by you. We could go elsewhere and probably save a few dollars, but Bob King customer service is second to none so we don't bother going anywhere else."
My husband and I purchased a 2011 Acadia...
"My husband and I purchased a 2011 Acadia last week. Robert Hankins was wonderful to work with. He took us across the street to meet the service manager and crew. They were very kind and went out of their way to make us feel welcome. So far, so good!!!"
My car was state inspected and it was...
"My car was state inspected and it was handled professionally. One suggestion would be to ask the customer before service begins if they would like to have the complimentary car wash or not. It seems totake a very long time to get the car wash especially when you are busy. Just a suggestion."
Brought my 2011 Enclave in for a...
"Brought my 2011 Enclave in for a combination of warranty and regular service. Warranty work required that the vehicle be kept overnight. Loaner vehicle was provided and everyone was most helpful. Work was done properly."
I brought in our 2009? Enclave for oil...
"I brought in our 2009? Enclave for oil change, tire rotation, and air filter. I was greeted promptly and courteously, and all work was performed in an efficient manor. Your service crew have been well trained, and you should be proud of them, especially Elecia whose name I am most certainly misspelling. Please don't tell her. I am always complementary about Bob King, sales, service, customer relations. Thank you for being a cut above the rest. John Gordon (wife's car, Eileen Gordon)."
Nov 24, 2012
the service tech done a great job.
"The service tech done a great job."
Nov 23, 2012
check to see what part of the wiring...
"Check to see what part of the wiring harness hook up wasnt working properly, troubleshoot, order parts, etc. Schedule appt to fix. Instead you fixed it at this visit. Awsome!"
Rocky Point, NC
Nov 22, 2012
I am leasing a 2013 Enclave after driving...
"I am leasing a 2013 Enclave after driving a 2010 Enclave for three years. The improvements are real and an improvement in safety (side mirror warning lights and back up camera guide and larger screen) and comfort ( 6-way passenger seat)"
Nov 18, 2012
The staff was very helpful and friendly at...
"The staff was very helpful and friendly at Bob King."
Every time I go to Bob King to service my...
"Every time I go to Bob King to service my 2011 Buick LaCrosse, the personnel are extremely friendly and very attentive. Have not had any problems with the car or the service!"
Nov 16, 2012
It was a very good experience.
"It was a very good experience."
Nov 15, 2012
Excellent Staff...traded my Jetta for a...
"Excellent Staff...traded my Jetta for a 2012 Terrain and I love it!"
Took 2012 GMC Acadia in for oil change and...
"Took 2012 GMC Acadia in for oil change and tire rotation. Service was great. Greeted with friendly service representative and service was done timely. Thanks!"
Nov 14, 2012
I was pleased again with the way that I...
"I was pleased again with the way that I was greeted and taken care of.Your service dept is very in taking care of what needs to be done and asking the right questions. Also your sales person that sold me the car (Pete Dickerson) took time and answered some questions I had. I would recommend Bob King to anyone and also would have them get with Pete for sales. Martin Sibiga Bradford Products,LLC"
Nov 13, 2012
My 2009 Acadia had a bad battery and...
"My 2009 Acadia had a bad battery and several other things needing attention. As in the past, Bob King service is and has been excellent."
Nov 9, 2012
Buick Lucerne for oil change and...
"Buick Lucerne for oil change and inspection. Work done even sooner than promised. Everyone was kind and courteous. Can't think of any changes needed."
Great service, very friendly care. Always...
"Great service, very friendly care. Always a good visit at Bob King."
John Christopher S.
You'll do great service work and have...
"You'll do great service work and have never had any problems from the service I get from Bob King's."
Nov 8, 2012
I took my 2006 GMC Envoy in for warranty...
"I took my 2006 GMC Envoy in for warranty service. I was/am very happy/satified with my service & the STAFF was very helpful, as always!!!!!!!"
Nov 5, 2012
I have a 2012 Acadia Denali that I took in...
"I have a 2012 Acadia Denali that I took in for an oil change and tire rotation. All of my belts and fluids were checked also. I love the service and waiting area is the best that I have ever visited. It does not make you feel like you are in an "auto mechanic shop" staff is very courteous. I also like the points that I earn with each visit and the coupons that are emailed."
Nov 3, 2012
As always the customer service is the...
"As always the customer service is the best, the work done is as well...."
Oct 31, 2012
I bought 2012 Sierra SLT in early October....
"I bought 2012 Sierra SLT in early October. The truck was serviced to put in a back-up camera and to fix the XM radio receiver that was never functional. The service team did a great job."
Oct 28, 2012
ACADIA All was good...our...
"ACADIA All was good...our salesperson...Pete....was friendly but professional and very knowledgeable...thanks to him GMC we bought a car...because we had not planned this day to buy..."
Oct 27, 2012
I received a signal to "service stability...
"I received a signal to "service stability system on my 2004 Buick. They did not have the part but set an appointment for Oct 29 to repair the problem. The representatives were vewry professional."
Oct 23, 2012
I took my 2011 Buick LuCerne in for oil...
"I took my 2011 Buick LuCerne in for oil change and tire rotation. Service was done with very little wait time. Waiting room had fresh cofffee and cookies with many choices of magazines to read or TV for watching. All personnel were courteous and helpful."
Oct 18, 2012
Your Commercial Service Division is by far...
"Your Commercial Service Division is by far the best!"
Oct 12, 2012
Bob King service has done a great job at a...
"Bob King service has done a great job at a very quick pace on all our visits . The staff is great and service is awsome ."
Had a friend buy a truck from them. I...
"Had a friend buy a truck from them. I emailed a called mad as soon as I walked up they were up front and honest and got me the truck I wanted without hassle."
Your Rep, Chris Alexander,did an...
"Your Rep, Chris Alexander,did an outstanding job. I came for an evaluation of a broken tail light, on my way to another appointment. Chris recognized my need to move quickly, provided the information required and followed up with a phone call for a service appointment. Chris was equally personable and efficient when I returned for the part to be installed, remembering detail from the first visit of a family emergency and offering condolences, as well as efficient service. I believe Chris Alexander is a credit to your organization every day."
Wrightsville Beach, NC
The Bob King organization is professional...
"The Bob King organization is professional in every respect. Bob King is the ONLY reason I remain loyal to Government Motors !"
Oct 10, 2012
Jeff and Elicia are just great to work...
"Jeff and Elicia are just great to work with. Very customer focused and so easy to deal with. They are both great assets to your team. Keep up the great work!"
Staff very helpful. Quick service.
"Staff very helpful. Quick service."
Oak Island, NC
Oct 9, 2012
The night before, my 2007 Envoy...
"The night before, my 2007 Envoy experienced an intermittant headlight failure. I made it home because they came back on their own. I explained as best I could to Jeff Schlagel and left the vehicle the next morning. The shop was able to pinpoint the problem - a sticking light relay - and fix it by end of day."
Castle Hayne, NC
Oct 8, 2012
Regular oil change. Every thing was...
"Regular oil change. Every thing was great. Work done timely with no problem. Thanks."
Oct 6, 2012
I took my 2006 Buick Lucerne in for...
"I took my 2006 Buick Lucerne in for transmission service that was covered under warranty. I received excellent service. The staff was most helpful and informative, excellent communication, excellent service!!! I am totally satisfied and appreciate excellence from everyone I dealt with from John, the Service Manager, Jeff the Service Tech, the mechanic, the people who welcomed me to take my car, the people who brought my car around to me when finished, as well as the clerical staff help who settled my bill (don't know any of their names) and set up the loaner vehicles."
Buick Enclave. Found a slow leak in one...
"Buick Enclave. Found a slow leak in one of the tires that morning and scheduled to leave town right after lunch. The service person gave me an accurate time of how long it would take - and all the "depending on's." The leak was found and the tire was fixed within the stated time. (That may be a first for any car dealer!) The sales person was professional and understanding. She told me the times and circumstances in case I preferred to try to get it fixed elsewhere. Some service people would have just said we'll get to you when we can, and I may have been there hours. I really appreciated the accurate time estimate."
Needed quick help to get a nail out of my...
"Needed quick help to get a nail out of my tire. Presto, done in 45 minutes, and I was on my way. Thanks"
John Christopher S.
Our 2012 Terrain. It broke down on it in...
"Our 2012 Terrain. It broke down on it in a parking lot near starbucks. I called the assistant serivce manager, Jeff Slagel, and he called roadside assistance. They towed the car in, and had the courtesy car to pick us up with in 10 minutes. The gave us a rental from Enterprise since all their loaners were out. Jeff was very accomodating. courteous, and very helpful. They had the car 6 days and it was the computer module that controlled the transmission. We got the car back on a Tuesday, Oct. 2,2012. The car seems to work well. Thanks to Bob King for Number 1 Service."
Sep 28, 2012
HI WE HAVE BEEN VERY PLEASE WITH OUR...
"Hi we have been very please with our service at bob king. Marie & david stack"
Oak Island, NC
After several phone calls to set up an...
"After several phone calls to set up an appointment, I was finally helped by Connie after I asked tospeak to the General manager. Once the appointment was made everything went smoothly as it has in the past with the service department"
I have a 2000 Yukon that I love. I have...
"I have a 2000 Yukon that I love. I have over 200,000 miles, but can't seem to bring myself to sell or trade my Yukon in on something new. I love the staff at Bob King. I almost always have my therapy dog, Henry with me when I come as I am usually leaving to visit patients at the hospital or heading to a school to visit with reading delayed children. All the staff loves to see Henry when I come by and Henry loves the attention. When the time comes for me to purchase another vehicle, I will definitely buy from Bob King, not only because of the dependability of the car, but because of the staff as well....:)"
Sep 26, 2012
We brought in our 2012 Terrain. We...
"We brought in our 2012 Terrain. We ocasionally have trouble with the slipping of transmission when we slow down and accelerate in traffic. However, they could not duplicate the problem. My husband rode with the mechanic. Still wouldn't duplicate the issue. So they changed the oil and rotated the tires. The staff there is always pleasant and eager to please their customers. The mechanic was very knowlegable and so was Jeff Slagel. If you guys want a good service manager, we would highly recommend Jeff Slagel. Jeff always goes above and beyond to help his customers. Thanks! Iris Wells Williams"
Sep 25, 2012
Came in with a slight vibration in the...
"Came in with a slight vibration in the instrument panel. Wasn't sure anyone but me could hear it but it was annoying me on long drives. Service manager Jeff Slagel had the shop foreman take a drive with me and he heard it also. They gave me a loner car and fixed the problem the same day. All very professional and easy. Thanks! Jonathan Guetta"
Brought in my 2011 Enclave for standard...
"Brought in my 2011 Enclave for standard service, tire rotation and was advised that an inspection was due. Had everything done and was gone in less than two hours. Experience was the best. They do a great job ad Bob King Service."
Sep 22, 2012
New to the area. First time experience...
"New to the area. First time experience with Bob King. Definitely will come back. Friendly, competent people to deal with, comfortable waiting area, quick service. Nice to see that a company takes "customer service" seriously."
Sep 21, 2012
When I told my salesman, Matt Gililland,...
"When I told my salesman, Matt Gililland, that I wanted a smaller car than the Lacrosse, he immediately suggested the Buick Regal. I am more than pleased with this change as I wanted a smaller car than the Lacrosse and more sporty. It is always a pleasure to visit the dealership and talk with Matt as he is always so helpful."
Sep 20, 2012
2011 Yukon in for an oil change & tire...
"2011 Yukon in for an oil change & tire rotation. Driver door mirror and back lift gate squeaking as well. All areas of concern addressed; in addition it was time to have the injectors serviced?, I believe that is what it was. My Service Representative greeted me with a smile and the other staff were pleasant and willing to assist as needed. Enjoyed a much needed break from my day in the lounge while I waited. Comfy furniture and the complimentary coffee & water made my stay relaxing. Service took less time than initially thought to be. All is well. See you next time!!!"
as always your service and hospitality was...
"as always your service and hospitality was excellent That's why I bought my last 3 vehicles rthere and will again Bob Philpott"
Sep 19, 2012
I recently purchased a GMS pickup and I...
"I recently purchased a GMS pickup and I wanted a bedliner installed. I called and the receptionest was very polite and gave me a list of oppen appointments for that day. I took the first appointment and drove to the buisness. They met me at the door, took my information and directed me to the waiting room. I enjoyed a cup of coffee and a good magazine for about 30 minutes when they came for me. I am pleased with the installation."
Holly Ridge, NC
Brought in 2012 Acadia Denali to have...
"Brought in 2012 Acadia Denali to have front wind deflector installed. All went smoothly and timely. Done in 45 min while I waited at Bob King facility. No problems encountered."
Sep 18, 2012
2004 Buick LeSabre, wouldn't start, called...
"2004 Buick LeSabre, wouldn't start, called AAA to tow it to Bob King. Elicia Sawyer took wonderful care of me in a trying situation. All personnel at the dealership were very nice to me I'm bragging about Bob Ling to all my family and friends. I am very satisfied with the service"
We were visiting Carolina beach with our...
"We were visiting Carolina beach with our friends as we were leaving town, Sunday afternoon, the idiot lights on our GMC Acadia started going crazy and the car overheated. We had the car towed to Bob King's GMC, put the keys in the door slot and hoped for the best. We drove back to Durham with our daughter and around 7:40 am the next morning we received a call from the service department about the problem with our car. My husband okayed the replacement of the water-pump and the other work, including recall work that was due and the car was ready before noon. We arranged payment over the phone and some friends of ours were able to pick up our car on their way back to door. I have experience many different dealerships and I think this was the smoothest repair job we have ever experienced."
Sep 14, 2012
2008 GMC Acadia. We traded in a 2003 Ford...
"2008 GMC Acadia. We traded in a 2003 Ford Expedition Eddie Bauer. My wife and I wanted to downsize, but at the same time have room for the grandchildren. The Acadia is what she wanted. She wanted a ride this time with all the bells and whistles and she got that. She is one happy lady and as long as she's happy everyone else will be also."
My car was making a funny noise. I drove...
"My car was making a funny noise. I drove it over to BobKing and the helpful staff reviewed what was wrong, fixed the problem and I was back driving in about 2 hours. I must write that the customer sevice staff is always very helpful, respectful,and pleasant!!!!! Plus, they get the work done in a timely manner, which is so wonderful. I always refer my friends to Bob King!!!"
Sep 13, 2012
Totaled my car Wed. I thought, didn't find...
"Totaled my car Wed. I thought, didn't find out until Tues. after Labor Day when I called the Insurance Co. My parents had totaled their car 1 month prior, Is that crazy or what? They went to Fayetteville, NC looking a car, because we are a military town they felt like they were not given a good deal or even treated right! My sister had bought a GMC. truck there about 3 years ago and did nothing but brag on them, so she took them to Wilmington. A Verano is what they came home with. I took it for a drive and loved it. My parents had Matts cell no. so I called, told him what I wanted and this is Thurs. and I needed it by Sat, because we were going on vacation starting Mon. He handled everything, had the car waiting on us when we arrived Sat after lunch. And off we drove a couple of hours later!!! Is that awsome or what?"
Sep 9, 2012
Routine maintenance (oil change, tire...
"Routine maintenance (oil change, tire rotation)on 2011 GMC Terrain.Also have a problem with a loose window or door on the rear tailgate door. We have taken the vehicle a number of times but the sound cannot be "duplicated" when the vehicle is in for service. However, when we drive away, the noise returns. We'll return for additional checks in the near future."
I brought in my 2003 GMC Envoy for...
"I brought in my 2003 GMC Envoy for service. It was the second time in there in the past two weeks. The two trips were related. They say it is fixed and I take their word for it. The repairs were pricey, but I am unsure of teh cost of this service. All of my work has been done there as I want it done right.By the dealer and they know everything that has been done it. Thye were helful as always."
As always Joel Wortel did an excellent job...
"As always Joel Wortel did an excellent job in locating a vehicle and making the deal pleasurable. This is the reason for me to be a repeat customer."
Sep 2, 2012
I bought in a 2008 Buick LaCrose for...
"I bought in a 2008 Buick LaCrose for warranty service. (Battery). The sevice was ggreat and promtly taken care of. The Service personnel were very pleasant and the work was done quickly."
We were just looking at Yukons and wanted...
"We were just looking at Yukons and wanted to learn more about military incentives.
met Joel Wartel, the nicest person I have ever met at any dealership (and we have been purchasing cars for 30+ years). Joel was patient and professional. Talked about pricing, trade in and financing. We have friends that have a Denali and we were familiar with the vehicle. What made us purchase the vehicle from Bob King was Joel. I never felt as though I was being "sold" or taken advantage of. I felt as though he educated us, gave us solid information and treated us like guests. This was by far the best car purchase "experience" that I have ever had. My only regret during the entire process is that I did not visit Bob King years ago. If I had, Joel would be the person I would have turned to for all my car purchases We have shared our wonderful experience with all of our friends. Our friends that own the Denali agreed that people at Bob King treat people wonderful. Another couple drove down the next week and purchased a Buick. Also, Joel did introduce me to another salesman during one of my visits. I don't recall his name but he looked at my trade in and talked to me about current car and the vehicle I was looking to purchase. The reason I bring this up is because days later when we purchased the car, he walked by and congratulated on our purchase using my name!! He remembered my name days later after a 10 minute conversation. That was impressive."
Aug 30, 2012
I had a problem that was kind of unsual...
"I had a problem that was kind of unsual and the Bob King team came together and did not give up until the problem was fixed.The fast curteous service is always a plus at Bob King G M C service dept.Thanks to everyone for repairing my truck. W. L. Wood"
Aug 27, 2012
I had narrowed down my search to 3 types...
"I had narrowed down my search to 3 types of trucks. When I went on line I found I could get dealers to send details and prices on the trucks I was concidering. I received replys from several but Bob King Automart was the only one to give a price. I received replys from others wanting me to come in but I replied for a quote to make it worth my while to drive the distence and not price haggle. I received another quote from Bob King stating that the rebate had gone up another $2000 and that would come off the previous quote. I drove down to Bob King and looked over the lot and found one just like the one I received the quote on but it had leather interion and some more extras. Joel Wartel came out and I found out that he was the one I had been communicating with online. He gave me the keys to the truck and told me to take my time and check it out. I found a few problems with it but I really liked it. When I returned he let me drive the truck I received the quote on but I was thinking I liked the leather better. I replyed back to him later my conserns with the truck I drove and he made sure it was checked out and problems corrected. I might have been able to haggle the price down more or waited for a better deal but I just felt I should just go with it. Also, I was able to finance it threw the dealer cheeper than my bank of 42 years would finance it for. So far I am real pleased with it."
Holly Ridge, NC
Aug 25, 2012
Purchased a 2012 GMC Terain. I delt with...
"Purchased a 2012 GMC Terain. I delt with Roland Johnson, he is a good man,good salesman, and a good friend now. I was not easy to deal with, i am a little picky about certain things, but Roland stuch with me and got me what I wanted. Thanks again."
Aug 20, 2012
Always nice and helpful Had car while...
"Always nice and helpful Had car while mine bveing fixed It is a pleasure to work with all the people there Very helpful in explaining what was wrong with the car very pleased"
Aug 19, 2012
Jeff Slagel always takes very good care of...
"Jeff Slagel always takes very good care of me and my GMC needs. This time there was no exception. I always get great service."
Aug 18, 2012
The service manager that checked me in for...
"The service manager that checked me in for my appointment was extremely helpful and polite. I was in and out of there for a oil change and tire rotation within 40 minutes. They also offered to wash my car but it did not need it."
Aug 17, 2012
Love the service we received
"Love the service we received"
Aug 15, 2012
2007 GMC Yukon Denali XL scheduled...
"2007 GMC Yukon Denali XL scheduled maintenance happy with service"
Aug 14, 2012
I took my 2012 GMC Terrain in for oil...
"I took my 2012 GMC Terrain in for oil change and tire rotation. I am always very satisfied with the service I receive. My service rep is always very polite and professional. I have bought my last 5 vehicles from Bob King and will continue to do so. Customer service is a top priority with me and I have always received terrific service. My salesman, Kevin Dineen, was very helpful to me also. He was friendly, informative, polite and kind."
Aug 12, 2012
2012 GMC Terrain. The Staff was...
"2012 GMC Terrain. The Staff was great!!! The service is always great! Kevin and Robert did a great job as always and I will be back. Thank You"
Rocky Point, NC
Aug 11, 2012
I have owned GM vehicles since 1955. I am...
"I have owned GM vehicles since 1955. I am diapointed in the decision to stop making the Buick LeSabre. I am extremely satisified with Bob King's dealership. I will be looking for a new vehicle in the next year or two."
Aug 5, 2012
Bob King service dept is the best. John...
"Bob King service dept is the best. John Yardbourgh and his mechanics cain't be beat. Kenny Jones is very knowledgeable and customer friendly. Thanks for the good service."
Aug 4, 2012
We live in Burgaw. Not knowing for sure...
"We live in Burgaw. Not knowing for sure that we were coming into Wilmington until that day, I called in the morning and schedule SAME DAY service for the afternoon. Received an oil change and inspection in about an hour, while we got a ride from Bill on the shuttle to shop instead of waiting for that time. I was able to get a wedding present purchased that otherwise would have required either more time or another trip into Wilmington. Then we were picked up after the hour and returned to Bob King Auto where my car was ready and waiting! Such good service - who would not like it!! Thank you, Bob King. Ann Beach"
Aug 3, 2012
Any time we ask questions we get answers...
"Any time we ask questions we get answers and to us that is important."
Sunset Beach, N
Aug 1, 2012
I have a 2000 GMC Yukon and when the time...
"I have a 2000 GMC Yukon and when the time comes, I will buy from Bob King again. The service department is excellent and surpasses my expectations. As a matter of fact, my husband currently owns a Dodge and after seeing how I'm treated at Bob King, he says his next truck will definitely come from Bob King. We can't say enough good things about all aspects of Bob King GMC!!!"
I can not say enough good things about...
"I can not say enough good things about Jeff Slagel. He ALWAYS does a great job. I trust his recommendations because he has never steered me in the wrong direction. The lady at check out was great...all smiles and very upbeat. I love coming to Bob King GMC!"
My experience with Bob King has always...
"My experience with Bob King has always been very good. I would rate them as the top local dealer. They treat their customers with respect."
Jul 30, 2012
The people in the service dept. are all...
"The people in the service dept. are all friendly and helpful."
Jul 29, 2012
Always excelent service at Bob King Buick....
"Always excelent service at Bob King Buick. Jeff Slagel if a wonderful person with whome to deal!"
Jul 28, 2012
Took Enclave to Bob King as light had come...
"Took Enclave to Bob King as light had come on; I received a loaner car, and they repaired the transmission that was still under warranty. Excellent service."
Jul 27, 2012
I ARRANGED SERVICE FOR MY WIFE'S 2004...
"I ARRANGED SERVICE FOR MY WIFE'S 2004 BUICK PARK AVENUE. SHE HAS DEMENTIA AND IS NO LONGER DRIVING..WITH YOUR HELP I TRY TO KEEP THE CAR IN PREMIER CONDITION. OUR FAMILY INCLUDING OUR CHILDREN HAVE OWNED PROBABLY A DOZEN BUICKS. ALL HAVE BEEN TERRIFIC CARS AND RELATIVELY TROUBLE FREE. MOST OF OUR SERVICE EXPERIENCE HAS BEEN ELSEWHERE.I WOULD RATE YOUR SERVICE DEPARTMENT AT THE TOP OF THOSE WITH WHOM I HAVE DONE BUSINESS. THE END PRODUCT CONSISTANTLY HAS PERFORMED RELIABLY. THE HOSPITALITY AND EXPERTIZE OFFEERED BY YOUR SERVICE DEPARTMENT STAFF IS SUBERP. i GIVE ESPECIALLY HIGH MARKS TO SERVICE ADVISOR ELICIA SAWYER BILL WILCOX"
Bob King Buick GMC is a first class sales...
"Bob King Buick GMC is a first class sales and maintenance operation. The ONLY reason I still do business with Government Motors is Bob King. I value his operation in Wilmington and will go to Bob King Buick GMC FIRST when it is time to replace or repair my two GM automobiles (Oldsmoibile & Buick) There is nothing they can do to improve their operation - they rate a 10 (on a scale of 1-10) in all departments. My thanks !"
Jul 26, 2012
I was in and out very quickly, Nice
"I was in and out very quickly, Nice"
The service has been very good over the...
"The service has been very good over the years."
We brought in our 2010 Yukon Xl for...
"We brought in our 2010 Yukon Xl for regular service. The staff was helpful courteous and since we had to wait for it to be finished we appareciated the amount of time it took to complete the job."
Jul 22, 2012
I'm just glad I purchased a Certified car....
"I'm just glad I purchased a Certified car. I wonder what my bill would have been if it wasn't. Very pleased with Jeff and the crew."
Carolina Beach, NC
Jul 21, 2012
Had driven a friend for CT scan (non...
"Had driven a friend for CT scan (non functioning AC) with 93 degree temps- it was brutal- arrived unannounced and professional & caring personnel took care of my needs."
Surf City, NC
A routine 50,000 mile check-up. Courteous...
"A routine 50,000 mile check-up. Courteous staff and technicians. Mr. Phil Hardee is always helpful."
Sneads Ferry, NC
Jul 14, 2012
I had stopped in to Bob King to glance at...
"I had stopped in to Bob King to glance at some vehicles while in the area. They were willing to air down and look into everything I would need to know about purchasing a new vehicle. Pete our sales man stayed I contact with us for a few weeks helping me find what I wanted. Everything went very smooth and I am very happy with the services. Everyone at Bob King was very nice and friendly and all willing to help me out and work with me."
Jul 13, 2012
We purchased our 2002 Sierra new from your...
"We purchased our 2002 Sierra new from your dealership. The salesman was wonderful and the service EXCELLENT. It came time to purchase an additional vehicle and there was no hesitation to go back to B.K. Our salesman this time was Gary Nicosia. Gary was great.. he spent so much time with us. He made sure we were happy with our new Yukon. He has since maintained communication to be sure everything is going well. Everything is going very well. Your service dep't. is above reproach. I guess you could say that we have total confidence driving our Sierra and our Yukon because of our faith in the Bob King team. Any business is only as good as it's administration demands it to be. I think that says it all."
Oak Island, NC
My service appointment was right on time...
"My service appointment was right on time and I was out in short order.
Jul 11, 2012
The service department is always friendly...
"The service department is always friendly and helpful Jeff explained all the things that needed to be done before and after ther service. Since my husband is in a wheelchair, I was loaned a car so that I could return home. I appreciate the professional service."
Jul 10, 2012
Had my sunroof repaired and everything...
"Had my sunroof repaired and everything went well. Will be back again."
Jul 9, 2012
I appreciate the fast service. Thanks,...
"I appreciate the fast service. Thanks, Tom Florip"
Chris Foster was our sales rep, and he was...
"Chris Foster was our sales rep, and he was one of the least pushy of all of the car salesmen that we encountered (and I went to almost every dealer in town: we looked at Range Rovers, BMWs, Toyota, etc.). We actually had one of the salesmen from a different dealer Google my wife's name and call her at work after she declined to give him her contact information. Chris asked us what we were looking for, and he showed us a Denali that suited our needs. We were not really strongly considering a GMC SUV at first, but ended up loving the inside of the Acadia Denali (had all the "bells and whistles" of a luxury car with a lot more room). Overall excellent experience with Bob King; we're thinking about trading in our sedan for a C-class Mercedes next year. We definitely plan to buy from Bob King."
2pm oil change, tire rotation and...
"2pm oil change, tire rotation and inspection. Waiting room filled, but time to complete was ahead of most others. Undoubtedly some issues had come up with other service/repairs causing the crowd in the room, but impressed with service associate coming in and giving updates to customers. Also, when truck was ready it was pulled up and gentleman had started the truck so it was already cooled down due to high 90 temps outside. That WOW customer service."
Jul 8, 2012
the service manager is more than willing...
"The service manager is more than willing to help and answer any questions needed"
Jul 7, 2012
This is my 5th purchase at this dealership...
"This is my 5th purchase at this dealership (plus 1 referral) in the last 5 years-the service and staff are A+."
High level of customer service is...
"High level of customer service is consistent at Bob King BMC service over a long period of time."
Jul 5, 2012
I had surgery last Friday and needed my...
"I had surgery last Friday and needed my vehicle serviced. I was unable to take my car to your shop but Mr. Chris Alexander made this possible. Thank you so much for making this happen and what great service! I commend Mr. Alexander for his assistance,courtesy and compassion for those of us needing assistance. Your services is uniques and makes it different from other companies. Thank you."
Jul 4, 2012
My salesman Roland was proffesional,...
"My salesman Roland was proffesional, curtious and friendly. For the first time in my car buying experiance I did not walk away feeling like i was taken advantage of. I will definatly buy my next car at Bob King and through Roland if he is still there. Thanks, Also, the truck is excellent."
Jun 30, 2012
I went in for an oil change and tire...
"I went in for an oil change and tire rotation. Had to change appointment time at the last minute. They had no problem with that. Had me in and out in no time."
It's nice that the techs, helps the...
"It's nice that the techs, helps the company and loyal customer on low income. Thanks for doing a good job on the car."
Great job. In and out in an hour. Couldn't...
"Great job. In and out in an hour. Couldn't ask for better service."
Jun 27, 2012
Joel Wartel worked with us,located the...
"Joel Wartel worked with us,located the exact Buick we wanted and leased it to us making everything very easy. It was a pleasure working with him and the sales manager."
N Topsail Beach, NC
This was the best experience I have ever...
"This was the best experience I have ever had purchasing a new car. The choices I had were numerous (such a large variety of great cars). I purchased the 2012 Buick Lacrosse which I absolutely love. The people I came in contact with while there were so friendly and knowledgable. I couldn't have asked for a better salesman. He was very kind and friendly and he definitely knew his cars. It was a WONDERFUL experience in every way."
Great service............as always.
"Great service............as always."
Jun 24, 2012
I only had the NC inspection this time. I...
"I only had the NC inspection this time. I will see you when it is time for other services. Thanks, JL Smith"
Jun 23, 2012
Always greated well. Prompt service. Great...
"Always greated well. Prompt service. Great follow up and reminders for vehicle repairs upcoming"
I came in for an oil change and they do a...
"I came in for an oil change and they do a complimentary safety and vehicle check. They forewarn me and advise me of possible problems or concerns upcoming with the vehicle. That s why I go only there for all of my service needs. It may cost more, but some things are not the savings of a few dollars. You get what you pay for."
I had a broken censor under my drivers...
"I had a broken censor under my drivers seat and piece of trim on the front door was separating. I took it in and they said they would order the parts.Aylesha allex when the parts came in to schedule an appointment.I dropped off my truck at 7:00am and had a loaner and was on my way by 7:20. They called at 3:30 and said it was ready to be picked up. When I picked it up everything was ready to go. Not only did they fix what was wrong they also detailed the truck for me at no charge. That what makes great service when you go above and beyond."
Great service, great attitudes, great team!
"Great service, great attitudes, great team!"
Jun 22, 2012
We purchased a 2011 Buick Enclave from Bob...
"We purchased a 2011 Buick Enclave from Bob King GMC. We were very pleased with the deal we received and the way we were treated. We were also very pleased with the service after our purchase. When we decided we wanted a larger vehicle, we immediately decided to return to Bob King and purchased a 2012 Yukon XL."
Got great service, good coffee and a...
"Got great service, good coffee and a cookie while I waited and did some reading. I feel good about the care my car is receiving."
Castle Hayne, NC
Service personnel were prompt, courteous. ...
"Service personnel were prompt, courteous. Waiting room was clean with TV, comfortable chairs, and many magazines from which to choose. Coffee was available."
Jun 21, 2012
All experiences have been professional...
"All experiences have been professional timely and satisfying."
I love my new Lacrosse. Great ride and...
"I love my new Lacrosse. Great ride and handling. The comfort and styling of a luxury vehicle, but not at the true luxury price! Everyone compliments me on my new car, and comments on the styling of this hot ride!"
No hassle with the appointment. Ready...
"No hassle with the appointment. Ready when I got there and back on the road quickly. What more can you ask. Ned"
Very professional and good work
"Very professional and good work"
We have had several GMC vehicles - Savanna...
"We have had several GMC vehicles - Savanna Van (Explorer Conversion), Jimmy, Sierra, and two Envoys. We use the truck for camping - the family is now much smaller and the van was very old (14 years). So we decided to sell the van but that gave us limited seating. We were shopping for something bigger than my precious 2005 Envoy Denali. We had a wonderful experience considering the Acadia Denali and the Yukon Denali. Ed Meshaw was very patient as we trekked from showroom to vehicle to vehicle to showroom and then all over again several times. He answered questions and provided information. Robert Campbell followed up with locating the perfect Acadia for us and that's what we got! It was a great experience."
sERVICE WAS PERFORMED FASTER THAN...
"sERVICE WAS PERFORMED FASTER THAN PROMISSED AND RESULTS WERE EXCELLENT."
Bob King always does a great job.
"Bob King always does a great job."
Chris and everyone else I have worked with...
"Chris and everyone else I have worked with at Bob King have been amazing and taken care of my needs each visit. Your service team is an asset to the dealership and would entice me to purchase my next car there. Thanks!"
Castle Hayne, NC